Frequently Asked Questions

Who is eligible for services at SCS?

Who is eligible for services at SCS?

Currently enrolled, degree-seeking students of the University of Minnesota Twin Cities campuses are eligible for services.

What does it cost?

What does it cost?

Full-time undergraduate students and currently enrolled graduate students can be seen for no charge. We do not bill to insurance.

How long does it take for me to complete the intake information?

How long does it take for me to complete the intake information?

The intake information is available on computers in our office. Please allow 15-20 minutes to complete the forms. If you are using the walk-in service in Minneapolis, please allow an additional 40-50 minutes for the appointment itself.  You can also download the intake forms to complete them ahead of time and bring them to the office for your first appointment.

Can I fax or email my paperwork to you?

Can I fax or email my paperwork to you?

No, for confidentiality reasons we need you come to our office to complete or turn in the intake information.

How often do I have to fill out the intake forms?

How often do I have to fill out the intake forms?

If you have not been seen at SCS for six months or longer, we will need you to provide an update to your information before you are seen. You can come into our office in 340  Appleby Hall to update your information. You may also print off the intake forms from our website and complete them as an update.

Can my parent or friend schedule an appointment for me?

Can my parent or friend schedule an appointment for me?

No, only the person seeking counseling can schedule the appointment.

How long do I have to wait for my first appointment?

How long do I have to wait for my first appointment?

In our Minneapolis office, the first appointment is done on a walk-in basis. Since this is a walk-in based service, it is a first-come, first-served service. This means there may be a wait to meet with a counselor for the same-day walk-in appointment. We recommend setting aside an hour to an hour and a half when you come in for your first appointment.

In our St. Paul office, all first-time appointments are scheduled. In order to schedule your first-time appointment in St. Paul, you can call the front desk at 612-624-3323.

Will there be a wait list for on-going counseling?

Will there be a wait list for on-going counseling?

At our busier times for the academic year, we do utilize a wait list for students who need to be set-up with ongoing counseling appointments.  Students would be placed on the wait list after their first appointment or if they were looking to switch counselors.  The wait time for an appointment does vary during our busier times, but students will be informed of a general wait time when they are placed on the list.  Students will be contacted via e-mail when an appointment opens up that matches their schedule.  Having limited availability and/or requesting a specific counselor can greatly increase the wait time for students.  Please keep in mind that our office is doing our best to fit the needs of all students who request services and understand that this may take some time.

What are your session limits?

What are your session limits?

The focus of sessions will be on achieving your counseling goals. Research shows that this is often accomplished in 6-8 sessions. However, we have a limit of 15 sessions per year, and 25 sessions total.

Will my information be kept confidential?

Will my information be kept confidential?

Yes, your information will not be shared outside the counseling center without your written authorization except if you:
  • state you seriously intend to harm yourself or another person(s)
  • report or describe any physical abuse, neglect, or sexual abuse of children or vulnerable adults within the last three years (this includes the occurrence of abuse or neglect to yourself if you were under age 18 at the time of the abuse)
  • report your use of an illegal drug for a non-medical purpose during a pregnancy
  • report or describe your sexual exploitation by counseling or health care professionals.
  Also, we must comply if your counseling records are subpoenaed by a court.

Do you provide walk-in counseling?

Do you provide walk-in counseling?

Yes, all of our first-time appointments in the Minneapolis office are done on a walk-in basis. We also provide walk-in crisis counseling for students who are in crisis. Our St. Paul office does not offer walk-in counseling.

What are your walk-in hours?

What are your walk-in hours?

Our walk-in hours for first time appointments and for Walk-In Crisis Counseling are from 9:00 am to 3:30 pm Monday through Friday. If a student comes in after 3:30 pm, we may not be able to accommodate a same-day appointment.  Students who are in crisis after walk-in hours can call the 24-hour University Crisis Connection Line at (612) 301-4673.  If you are experiencing an emergency, please call 911.

What kind of training does my counselor have? Will they record my counseling sessions?

What kind of training does my counselor have? Will they record my counseling sessions?

Our counselors are mental health professionals or students in mental health programs (Psychology, Counseling & Student Personnel Psychology, etc.). Some are licensed psychologists or licensed master's level practitioners; others may have completed their degree but are working towards licensure under supervision. We also have a strong training program, and counselors may be working  under supervision at SCS as part of their doctoral or master's program. As part of the supervision process all trainees record their sessions, so you will be asked to sign a release at the beginning of the meeting.

Can I request a counselor?

Can I request a counselor?

Requests for counselors may be made, although we cannot guarantee that you will be seen by a particular counselor. Please let us know at the time of scheduling if you prefer a counselor of a particular gender or interest area. We will do our best to accommodate your requests.

Can you write a letter for me (SAP appeal, registration hold, independent status, emotional support animal, etc.)?

Can you write a letter for me (SAP appeal, registration hold, independent status, emotional support animal, etc.)?

Student Counseling Services is unable to provide a letter of support and/or documentation on a student’s mental health without a history of services at SCS. Students should not pursue the use of counseling services at SCS for the sole purpose of obtaining a letter.  Students are encouraged to obtain letters of support from individuals involved with the student during the specified time period of distress, such as psychological providers, medical doctors, or other professionals. We do not provide letters regarding emotional support animals at this time.

Does SCS provide testing for ADD/ADHD and/or learning disabilities?

Does SCS provide testing for ADD/ADHD and/or learning disabilities?

No, we do not provide testing/screening for ADD/ADHD or learning disabilities.  We suggest students consult with their general practitioner for more information and/or referrals.

Does SCS offer couples counseling?

Does SCS offer couples counseling?

No, we do not provide couples counseling at SCS.  Boynton Mental Health Clinic does offer couples counseling.

Does SCS provide counseling services for University employees?

Does SCS provide counseling services for University employees?

No, University of Minnesota employees should contact Employee Assistance Program.

What if I have other questions?

What if I have other questions?

Call 612-624-3323, we'd be happy to help you!